Roadside Dispatch Assistance: What Is It and Why Should You Get It

Everyday drivers experience different kinds of roadside events and some events are stressful in some ways. Roadside dispatch assistance providers can now deliver a combined digital-first technology that carries human touch, and a strong network to ensure that assistance is delivered immediately when needed. 

The job of roadside dispatchers is to arrange the client into a reliable tow operator or locksmith that can deliver them the aid they need. If a client is in an unsafe location, dispatchers will connect them to the police department while remaining on the phone until the police arrive on the scene.

What Is Roadside Dispatch Assistance?

In few areas, especially in Europe, a sanctioned automobile membership or a government-sponsored is offered in the form of an insurance policy rather than a member subscription fee. Some automobile manufacturers also provide roadside assistance to their clients, often for free or for a period of time after the purchase of a new vehicle.

Basically, roadside dispatch assistance covers everything to get the vehicle back on the road. Breakdown cover may include repairing the issue that caused the breakdown, jump-starting a vehicle, helping change a flat tire, towing a vehicle, pulling out a vehicle that’s stuck in the snow, giving an amount of fuel when a vehicle runs out of it, helping people that locked inside of their cars or even assistance from representatives that can arrange alternative transportations and coordinating hotel reservations for their clients.

When Can You Use Roadside Assistance?

Roadside assistance is typically covered on an auto policy or a membership plan that allows you to pay an annual fee for a certain limit that can be used throughout the year. Pay-per-use roadside assistance means that you pay for the service every time assistance is requested.

Do You Need Roadside Assistance?

Having roadside assistance can give you peace of mind if the chances of being stranded concerns you. Most clients choose to proactively add roadside assistance protection to their insurance policy, and invest in a membership plan. With these kinds of plans, clients need not worry about getting a jump start, changing a flat tire, or any other car trouble that may happen anytime in the middle of the road.

Deciding for a Roadside Assistance Plan

Roadside assistance plans are usually available through your car manufacturer, cell phone provider, credit card company, car insurance company, membership in an organization such as American Automobile Association (AAA), etc. Some options can be more costly than the others, but ensure that your decisions are not based solely on cost. Roadside assistance plans vary and it is essential to ask these questions:

How much does the plan cost?

Roadside assistance plans can cost from $5 to more than $100 a year — or it might come through a freebie from your car manufacturer or credit card company. There may be additional expenses based on certain services. For example, your plan might cover fuel delivery but would still require you to pay for the gas. Other policies also limit the number of manual labor hours or the number of miles a vehicle can be towed before they charge you an extra fee.

How many services can you have each year?

Few policies allow unlimited service calls, and others can only cover four claims a year. After that, you can still get assistance by paying an additional fee. But if you have made many claims, other companies may no longer offer you roadside assistance coverage in the future.

Are you covered if you do not own the car? 

While car manufacturers and insurance companies generally deliver the service based on the vehicle, membership organizations such as AAA covers the client. This means you can ask for help if your friend’s vehicle got stranded while you’re along for the ride.

Does the plan extend to others?

Membership organizations typically allow their clients to add household members for an additional payment. Other plans through cell phone companies deliver coverage based on whoever’s device was enrolled. For example, if your brother borrows your enrolled cell phone and asks for roadside assistance, the incident would be covered even if you are not around.

Do you need roadside assistance coverage?

Buying a roadside assistance plan is a personal choice. If you are already covered through your credit card company or car-manufacturer, or if you only drive short distances, you might prefer not to pay for the extra protection. And if you barely use roadside assistance, then you have the option to just pay out of pocket for those occasions.

Still, it can vary depending on the situation. An emergency road service plan can control the anxiety and save you more money in the future. It might be worthy of the investment if you are planning to have a road trip, or have a long commute, own an older car, prefer the convenience of having the coverage, or simply not proficient enough with car mechanics or service garages.

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