Top BPO Companies in the Philippines (2020 List)

BPO companies in the philippines 2020

Business Process Outsourcing (BPO) is considered one of the fastest-growing and expanding industries in the world. BPO industries continue to flourish together with the progress of technological breakthroughs and innovations. BPO is what businesses and corporations use to scale without hiring more people and invest in to get a better grip on new markets.

BPO is the largest and fastest-growing private sector, a steady job creator in the Philippines and have employed thousands of Filipino workers. Given this high frequency, Metro Manila is literally running out of space. Although this sounds good news, the employee turnover in the BPO industry is ballooning across all markets – non-voice, voice, and IT-enabled services. This is because workers have so many BPO companies to choose from. They transfer from one company to another for an obvious reason such as; bad boss, advancement opportunities, and a better salary.

These Top BPO companies listed and compiled are companies to work for according to revenue, global exposure, career growth, salary, and business stability. That being said, these BPO companies in the Philippines will continue to expand and develop in the years to come.

 

OBPO

From 5 agents to over 300 employees, OBPO takes pride in their humble beginnings. OBPO’s customer service is anchored on the same customer-centric approach, which summons a healthy and fruitful relationship with customers. OBPO is a company that provides services from inbound to outbound marketing and other call center services for clients across the globe.

 

Global Sky

For only ten years, this BPO company has encompassed their staff and customers with the practices of achievement and culture. This environment has formed Global Sky into one of the most preferable and welcoming work environments. As a leading BPO company in the Philippines, it is no surprise that it caters almost all walks of industries; from insurance, travel, consumer industry to healthcare.

 

Alorica

With over 655 million customer interactions, this makes Alorica a leading provider of customer satisfaction outsourcing and business process solutions that make the entire customer life cycle. Alorica’s mission is to consistently provide excellent customer interactions together with the world’s most prominent brands. Presently, Alorica is the world’s biggest customer support provider for North American consumers. This BPO company operates in 130 locations worldwide, in 14 countries having more than 100,000 employees.

 

Genpact

With its company head located in New York, Genpact is a global professional services company founded in the year 1997. Genpact, deliver their services with Global Fortune 500 companies together with their AI-based platform and digital-led innovation. They operate in 30 countries carrying more than 90,000 extraordinary employees. Up to this day, Genpact creates and contributes continuously through innovative breakthroughs for its communities and clients.

 

Sitel Group

Transforming business solutions in technology, travel, manufacturing, healthcare, insurance, communications, and many more for 30 years. It is no surprise that the Sitel Group has been recognized on the Best of the Global Outsourcing 100 list for 14 consecutive years by IAOP – International Association of Global Outsourcing Professionals. This BPO company is headquartered in Miami, Florida located across 28 countries.

 

Telus International

A customer service outsourcing company that uses next-gen technology. Telus International is a subordinate of TELUS, a national telecommunications company headquartered in Canada. Serving 20 countries across the globe and supporting more than 50 languages. For four consecutive years, Telus International has been listed on the Global Outsourcing 100 by IAOP. Awards like Best Employer of the Year and Achiever 50 Most Engaged Workplace are recognitions received by this BPO company.

 

Ttec

Ttec is a BPO company that started as Teletech, an American Business Process outsourcing that operates on 6 continents having over 40,000 employees worldwide. TTEC is a leading company that is outcome-based focusing on customer engagement solutions through TTEC Digital and TTEC Engage.

 

Transcom

A Swedish outsourcing company was founded in 1995. Transcom, up to this day, operates globally across 20 countries, with more than 26,000 employees. Transcom’s services include customer service, technical support, customer acquisition, and many more. This BPO company is loved by its employees for its competitive salaries and friendly environment.

 

Sutherland Global Services

A multinational BPO and IT company headquartered in New York City and considered as one of America’s fastest-growing companies, Sutherland Global Services has over 43 million transactions a month that bridges 19 countries worldwide serving 120 clients from the Fortune 1000.

Sutherland offers benefits and competitive salaries to its employees making it an excellent workplace to grow and learn professionally. This BPO company continues to supply astounding customer experiences for the innovation and the digital age.

 

Concentrix

An American company headquartered in California. Concentrix collaborates with more than 80 Fortune 500 clients worldwide running more than 200,000 staff members. This leading company provides financial services, healthcare, insurance, e-commerce, technology, and insurance services. Working with Concentrix continues to give its employees career stability and job opportunities. This company is growing by acquiring companies such as Convergys and Minacs Group Pte.

BPO companies in the Philippines are expanding in terms of delivery, the scope of work and technology, and service of quality. Now that the Philippines has surpassed India as the world’s call center capital, companies around the world are eyeing the country to expand existing businesses or operate for the first time. New investments are coming over from Europe and further development of BPO is expected. According to economists, the growth trajectory in the Philippines will continue as the years arrive.

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